POPTOY Official Help Center & Support
Need assistance with your orders, blind box unboxing, or toy authentication? We are here to help.
Frequently Asked Questions (FAQ)
Every mystery box unboxed in the app is backed by genuine physical warehouse inventory. Once you reveal your toy, you can navigate to "My Orders" to input your shipping address and request parcel dispatch. You will receive a tracking number once dispatched.
Yes! If you unbox a duplicate figure or prefer another item, you can select "Platform Exchange" directly on the reveal showcase to convert the figure into store reward points. Points can be used to redeem other art toys or deduct cash in checkout.
In line with international blind box industry standards, open mystery boxes are non-returnable. However, if your physical figure arrives with manufacturer defects (e.g., broken parts or missing accessories), please email us photos and your order number within 7 days of delivery for a replacement.
You can request account deletion directly within the mobile application under Profile → Settings → Account & Privacy, or send an email to privacy@poptoy.fun. All associated personal data will be wiped permanently within 48 hours.